Fixing Feedback
Get ahead in your personal and professional life with crowd-pleasing communication skills Packed with advice on improving verbal and non-verbal communication skills alike, Communication Essentials For Dummies is a comprehensive, approachable guide to communication no one should be without. Utilising a core range of simple skills, this friendly guide shows you how easy it is to communicate effectively. You'll find out how to listen actively, establish rapport, communicate with credibility, manage communication in difficult situations and converse with ease using modern technology – and lots more. Great communication skills can make all the difference in your personal and professional life, but for those who tend to get a bit tongue-tied under pressure or just have a hard time asserting themselves, voicing thoughts coherently and confidently can be a sweat-inducing experience. Here, expert author Elizabeth Kuhnke takes the intimidation out of communication by sharing her top tips for successful communication in any situation. Discover how to get ahead in the workplace by mastering your communication skills Realise the benefits of active listening and the value of establishing rapport Understand how the use of effective communication skills can help you secure a new job offer Recognise how to use effective communication to negotiate your way to personal and professional success Whether you're looking to climb the corporate ladder, take on a new professional challenge or just want to improve your communication skills in personal and professional relationships, Communication Essentials For Dummies will have you listening, voicing and articulating your way to success in no time.
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I'm delighted to see Georgia's expertise in delivering constructive feedback now being widely recognised. Early in my career, and when I then reported to Georgia, I experienced her talent in this area, firsthand. Delivering effective feedback is a misunderstood and often downplayed art; and one which we can all grow better at.
– Matthew Chapman, CEO, ChapmanCG
Everything you need to fix feedback is brought together into one powerful package. Fixing Feedback is a common sense, plain English guidebook to that most important of interactions – the feedback conversation. Georgia Murch shows us why they are important, the evidence about what works, how to approach them and how to find your flow to a high-performance workplace.
– Paul Duldig, Head of University Services,
The University of Melbourne
The journey to remarkable is a revolving dance of three steps forward and two steps back. In robust style, Georgia shows how to construct and enjoy the forward steps and learn from the back steps – and perhaps sidestep them in the future. Georgia provides a wealth of contemporary thinking, accompanied by many personal and professional examples. Read, reflect and try the journey to remarkable.
– Tim Orton, Managing Director, The Nous Group
FIXING
FEEDBACK
GEORGIA MURCH
First published in 2016 by John Wiley & Sons Australia, Ltd
42 McDougall St, Milton Qld 4064
Office also in Melbourne
© Can We Talk Pty Ltd 2016
The moral rights of the author have been asserted
National Library of Australia Cataloguing-in-Publication data:
All rights reserved. Except as permitted under the Australian Copyright Act 1968 (for example, a fair dealing for the purposes of study, research, criticism or review), no part of this book may be reproduced, stored in a retrieval system, communicated or transmitted in any form or by any means without prior written permission. All inquiries should be made to the publisher at the address above.
Cover design by Wiley
Cover image © Epifantsev/iStockphoto
Disclaimer
The material in this publication is of the nature of general comment only, and does not represent professional advice. It is not intended to provide specific guidance for particular circumstances and it should not be relied on as the basis for any decision to take action or not take action on any matter which it covers. Readers should obtain professional advice where appropriate, before making any such decision. To the maximum extent permitted by law, the author and publisher disclaim all responsibility and liability to any person, arising directly or indirectly from any person taking or not taking action based on the information in this publication.
ABOUT THE AUTHOR
Georgia is obsessed with the power of great communication. She knows how great communication leads to great collaboration and helps create outstanding cultures. She sees the profound impact communication has on the success of businesses. Remarkable conversations make businesses better.
Georgia understands the importance of delivering programs that impact the bottom line. By helping people have constructive conversations, and giving leaders the confidence to lead with ease, Georgia helps businesses become highly productive by leveraging the power of their people.
She's an expert in helping others master the art of conversation. By creating a culture based on trust and respect, she helps create environments that let clever people get on with being clever, so companies can navigate change smoothly, hold on to their brightest sparks and let their leaders spend their time on the things that matter.
Georgia has over 20 years of experience working with public and private organisations of all shapes and sizes, in Australia and overseas. She has worked in consulting, designing and facilitating leadership, cultural change and customer-focused programs. This deep experience means she truly appreciates the diversity and challenge of complex workforces and understands the complexity of managing a business while leading change.
She now works with savvy, fast-paced organisations and leaders to help create remarkable communicators – so remarkable that people can't stop talking about them and things just get done.
Visit georgiamurch.com to find out more about Georgia, what she does and what she's been thinking about lately. You can also find her on Facebook and Twitter (@GeorgiaMurch), and connect with her on LinkedIn.
ACKNOWLEDGEMENTS
Writing this has cemented how passionate I am about what I know. It has held me to account to be the person I challenge others to be.
Matt Church and Pete Cook – you made me do it! Thank god you did. Thank you to those leaders and mentors who lead from the space that I admire and have helped shape who I am today. Paul Jury and Tim Orton are two of the most authentic leaders I have had the privilege of working for. Geoff Morgan stayed close and reminded me that the human side of leadership wins over strategy every time. Thank you to mentors and friends like Gabrielle Dolan and Annie Layton, who challenge me in a way that inspires rather than tells. Great women who are authentic and walk the talk.
