How to Work With and Lead People Not Like You

How to Work With and Lead People Not Like You
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HOW TO WORK WITH AND LEAD PEOPLE NOT LIKE YOU
PRACTICAL SOLUTIONS FOR TODAY'S DIVERSE WORKPLACE
KELLY McDONALD
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Copyright © 2017 by Kelly McDonald. All rights reserved.

Published by John Wiley & Sons, Inc., Hoboken, New Jersey.

Published simultaneously in Canada.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at www.wiley.com/go/permissions.

Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor the author shall be liable for damages arising herefrom.

For general information about our other products and services, please contact our Customer Care Department within the United States at (800) 762-2974, outside the United States at (317) 572-3993 or fax (317) 572-4002.

Wiley publishes in a variety of print and electronic formats and by print-on-demand. Some material included with standard print versions of this book may not be included in e-books or in print-on-demand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com. For more information about Wiley products, visit www.wiley.com.

Library of Congress Cataloging-in-Publication Data

Names: McDonald, Kelly, 1961- author.

Title: How to work with and lead people not like you: practical solutions for today’s diverse workplace / by Kelly McDonald.

Description: Hoboken, New Jersey: John Wiley & Sons, Inc., [2017] | Includes index. |

Identifiers: LCCN 2017015263 (print) | LCCN 2017030860 (ebook) | ISBN 9781119369974 (pdf) | ISBN 9781119369967 (epub) | ISBN 9781119369950 (cloth)

Subjects: LCSH: Diversity in the workplace–Management. | Management–Cross–cultural studies. | Intercultural communication.

Classification: LCC HF5549.5.M5 (ebook) | LCC HF5549.5.M5 M425 2017 (print) | DDC 658.3008–dc23

LC record available at https://lccn.loc.gov/2017015263

Cover Design: Wiley

To Sally Shoquist Dunham
My friend then
My friend now
And to your dad, for teaching us both the beauty of the written word

Acknowledgments

This is my third book and it was, by far, the most challenging to write. There are people in my life who understood this and helped me, in ways big and small. Some believed in this book when it was nothing more than a title. Some of the people who helped me with this book are people I have not even met, though I hope to someday. They contributed their stories, insights and experiences because they believe that when we work together with people who are not like us, we become better. I believe this with all my heart, and I am inspired that so many others feel the same.

To say “thank you” feels inadequate. But I shall say it anyway, with the hope that the people mentioned here know that I could not have written this book without them. From specific help with the content, to reading drafts of chapters and providing feedback, to support and love and patience during the process of writing, this book was shaped by dozens of people, and I will never be able to repay all that I was given.

To my editor, Richard Narramore, for understanding “why this book” and “why this book now.” For the steady guidance you provide that results in clarity and renewed enthusiasm. For understanding just how hard this one was for me and why. Your words to me on a phone call in early January gave me purpose when I was convinced I was in over my head. Thank you for turning doubt and insecurity into something positive and productive. I am grateful that out of all the editors in the world, you're mine.

To the entire team at John Wiley & Sons, who work to bring us good business books that foster growth, productivity, and better business practices. Thank you for supporting my view of diversity and believing in its power as a business tool.

To Sally, for without your help this book would not exist. I know it's a cliché, but it's true. The hundreds of hours you spent researching, reading, brainstorming, and assisting made this book



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