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Copyright © 2015 by David Parmenter. All rights reserved.
Published by John Wiley & Sons, Inc., Hoboken, New Jersey.
The Second Edition was published by John Wiley & Sons, Inc. in 2010.
Published simultaneously in Canada.
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Library of Congress Cataloging-in-Publication Data
Parmenter, David.
Key performance indicators: developing, implementing, and using winning KPIs / David Parmenter. – Third edition.
1 online resource.
Includes index.
ISBN 978-1-119-01984-8 (pdf) – ISBN 978-1-119-01983-1 (epub) – ISBN 978-1-118-92510-2 (hardback) 1. Performance technology. 2. Performance standards. 3. Organizational effectiveness. I. Title.
HF5549.5.P37
658.4′013–dc23
2014044306
DAVID PARMENTER is an international presenter known for his thought-provoking and lively sessions, which have led to substantial change in many organizations. He is a leading expert in the development of winning KPIs, replacing the annual planning process with quarterly rolling planning, and lean finance team practices. His work on KPIs is recognized internationally as a breakthrough in understanding how to make performance measures work. He has delivered workshops to thousands of attendees in 30 countries around the world. Parmenter has worked for Ernst & Young, BP Oil Ltd, Arthur Andersen, and PricewaterhouseCoopers, and is a fellow of the Institute of Chartered Accountants in England and Wales. He is a regular writer for professional and business journals.
He is also the author of Winning CFOs: Implementing and Applying Better Practices, Key Performance Indicators for Government and Non Profit Agencies: Implementing Winning KPIs, and The Leading-Edge Manager's Guide to Success (all from Wiley).
He can be contacted via [email protected]. His website, www.davidparmenter.com, contains many white papers, articles, and freeware that will be useful to readers
