Small Talk: B1+
Build key business relationshipsCollins Small Talk gives you the confidence to start a conversation and transition into bigger conversation topics so that you are able to build relationships, develop business partnerships and be successful in business.Learn the language to:• Meet people for the first time• Greet people in subsequent meetings• Show and receive hospitality• Deal with remote communication• End a conversationThe book includes information on best practice and key phrases for students to refer to and practise saying out loud using online audio. Online audio also includes good and bad examples of authentic recordings of small talk for learners to listen to and assess.Suitable for students whose level of English is Intermediate / CEF level B1 and higher.Small Talk is part of Collins’ English for Business range of materials to help business people who need to use English frequently in their work. It is designed for people who are about to or already work for a foreign or multinational company, deal with overseas customers or travel for business.Other titles in the Collins English for Business range:Reading • Writing • Listening • Speaking • Key Business Skills • Business Grammar & Practice • Business Vocabulary in Practice • Effective International Business Communication
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First edition 2014
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Source ISBN: 9780007546237
Ebook Edition © JUNE 2014 ISBN: 9780007574759 Version: 2014-08-19
Contents
Cover
Title Page
Copyright
2 Old contacts
3 Start networking
4 Introducing the business
5 On to business
6 Great guests, perfect hosts
7 Opening up
8 Using everyday moments
9 Whoâs who and whatâs what
10 Entertaining
11 Tell us a story
12 Sensitive topics
13 Goodbye â for now!
14 Phone, video and online meetings
15 Email exchanges
16 Social media for professionals
Contents Map
| Chapter title | Aims | Key phrases | |
| Part A: Face to face | |||
| 1 | New contacts | - Make a good first impression - Greet people Iâve never met before - Check names and help people to remember mine | - I donât think weâve been introduced. My nameâs Hans, Hans Schiller. - We havenât actually met, but Iâm Hans Schiller. - May I introduce myself? Iâm Mary Smith. - Itâs a pleasure to meet you. - Pleased to meet you. - Iâm sorry, but I didnât catch your name. - Iâm sorry, but what was your last name again? - How do you spell your name? - Am I saying it correctly? - Let me give you my business card. |
| Tips / Remember this | Language focus | Next steps | |
| - All about names - Handshakes - Business card etiquette | Avoiding âHow do you do?â | Make flashcards for learning vocabulary |
| Chapter title | Aims | Key phrases | |
| 2 | Old contacts | - Greet people Iâve met in the past - Greet people I havenât seen for a long time - Politely admit that I donât remember someone | - Itâs Katsumi, isnât it? Iâm Sue Jones. We met last May. - Youâre Katsumi, right? Sue. - Long time no see! - How are you? - How have you been? - You must be Paul. I recognize you from your website. - I canât believe we havenât met before. - Iâm sorry, but can you jog my memory? - Iâm really sorry, but what was your name again? - Actually, I donât think weâve met. - Oh, Iâm so sorry! I thought you were someone else. |
| Tips / Remember this | Language focus | Next steps | |
| Reconnecting with people | - âRememberâ or âremindâ? - Idiomatic language | Try different learning styles |
| Chapter title | Aims | Key phrases | |
| 3 | Start networking | - Strike up conversations at conferences - Respond to strangers who greet me - Become more confident at making the first move | - Is this the first time youâve been to this conference? - Are you waiting to go into the workshop? - The venue is amazing, isnât it? - The weather here has been fantastic, hasnât it? - The keynote speaker certainly gave me some food for thought. - Hi. Is this seat taken? - Do you mind if I join you? - I know what you mean. - No, itâs free. Please join us. - Not at all. Please do. |
