Workplace Conflict Resolution Essentials For Dummies
Manage stress and boost your productivity at work using mindfulness Mindfulness at Work Essentials For Dummies explores the many benefits of utilising mindfulness techniques in the workplace, offering managers, HR professionals and businesspeople of all levels guidance on how mindfulness can help with the development of core business skills. You'll discover the key concepts of mindfulness and quickly grasp how its implementation in the workplace is a win-win for you, your team and your organisation as a whole. Innovative companies like Google have made mindfulness in the workplace a hot topic—and for good reason. Mindfulness can be hugely beneficial on a personal level, as it has been proven to enhance one's effectiveness and ability to live in the present moment. These skills and techniques are equally valuable in the workplace, leading to improved working behaviour and better team building. With this handy guide, you'll discover all the tips and tricks to incorporate – and benefit from – mindfulness in the workplace. Provides an introduction to mindfulness and how it can help improve your working behaviour Offers useful tips on incorporating mindfulness into your working day Demonstrates how organisations can benefit from implementing mindful approaches to work If you're a self-motivated and open-minded business professional looking to expand your knowledge base and effectiveness in the workplace, Mindfulness at Work Essentials For Dummies will help you implement the practice of mindfulness at work – and become a better leader, mentor or coach.
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Introduction
Every day in offices, retail stores, factories and any number of other workplaces, people are having conflicts with co-workers. It’s normal, natural and nothing to fear. When handled properly, conflict can actually create positive changes and new opportunities in your organisation. Successfully making the shift in your perspective from seeing only the negative in disagreements to seeing the prospect for positive change is the first step to resolving difficulties.
To find positive outcomes in what on the surface looks like a negative situation, you have to become skilled at calming the infernos by helping employees through discussions that prove to them that they can solve their own issues. Become a coach for your team and colleagues – someone they can trust to bring the real and right issues to the table for effective problem solving.
If you can broaden your perspective to include the other person’s point of view, you’re sure to come out of the dispute with a better working relationship. Being at the centre of controversy is never a good idea for anyone, so decide to use the uneasy situation as an opportunity to improve systems, relationships, and your credibility.
In this book, I tell you what the most common causes of workplace conflict are and how to address them by using a proven mediation method and philosophy. And remember: Every story always has more than one side.
This book is a tool intended to help managers (or anyone who has a job) work through conflict with peers, subordinates and even bosses. It’s primarily aimed at those employees in organisations who find themselves negotiating difficulties without the benefit of having professional conflict resolution or mediation experience.
Although my focus is on how to facilitate conflict resolution, if you’re the person experiencing conflict, this book outlines the kinds of structures that may be in place to support you, and what will be expected of you during each step of the process. Throughout the book, I also highlight the kinds of attitudes (such as good communication, getting to the underlying issues of the conflict and taking personal responsibility in finding a solution) that can help everyone avoid workplace conflict, no matter what level.
