Leading in English: How to Confidently Communicate and Inspire Others in the International Workplace

Leading in English: How to Confidently Communicate and Inspire Others in the International Workplace
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A Guide for English communication amongst international professionals

Leading in English provides a valuable resource for more effective international business communication. Whether you're a non-native English speaker working in English every day, or a native speaker working with non-native speakers, this book levels the playing field with a host of insights and tips using real-time examples. Through shared experiences and an engaging narrative, you'll gain confidence as you build the skills you need to communicate more effectively in the workplace. Impart information, relate to coworkers, or just have a friendly chat—this book helps remove uncertainty and streamline interactions. Whether language is a small stumbling block or a large hurdle in your workplace, this book can help you overcome the issues and be happier, more confident, and more effective at your job.

Communication is tremendously important in the workplace. When English presents a barrier, removing that obstacle must be priority number one. This book helps you do that, with expert insight, practical tips, and a bit of humor to help shift your perspective.

[ul]Boost your confidence as a non-native English speaker

Work more effectively with coworkers and clients

Speak more confidently to an international audience

Strengthen your communication skills in all areas[/ul]

In the course of a single work day, you have many one-to-one conversations, several group conversations, and maybe even a presentation or two–wouldn't it be nice to know that you've been heard, understood, and correctly interpreted? English is a tricky language, but there are ways around the issues that tend to trip up non-native speakers. Leading in English shows you how to clear the air and communicate more effectively at any level of English proficiency.

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Leading in English
How to Confidently Communicate and Inspire Others in the International Workplace
D. Vincent Varallo
Joerg Schmitz
Stephan M. Mardyks
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Cover design: Wiley

Copyright © 2017 by John Wiley & Sons, Inc. All rights reserved.

Published by John Wiley & Sons, Inc., Hoboken, New Jersey.

Published simultaneously in Canada.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at www.wiley.com/go/permissions.

Limit of Liability/Disclaimer of Warranty: While the publisher and authors have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor the author shall be liable for damages arising herefrom.

For general information about our other products and services, please contact our Customer Care Department within the United States at (800) 762-2974, outside the United States at (317) 572-3993 or fax (317) 572-4002.

Wiley publishes in a variety of print and electronic formats and by print-on-demand. Some material included with standard print versions of this book may not be included in e-books or in print-on-demand. If this book refers to media such as a CD or DVD that is not included in the version you purchased, you may download this material at http://booksupport.wiley.com. For more information about Wiley products, visit www.wiley.com.

Library of Congress Cataloging-in-Publication Data:

Names: Mardyks, Stephan, 1962- author. | Varallo, Vince, 1973- author. |

Schmitz, Joerg, author.

Title: Leading in English: how to confidently communicate and inspire others

in the international workplace / Stephan Mardyks, Vince Varallo, Joerg Schmitz.

Description: Hoboken: Wiley, [2017] | Includes index. |

Identifiers: LCCN 2017000482 (print) | LCCN 2017021062 (ebook) | ISBN

9781119361329 (pdf) | ISBN 9781119361336 (epub) | ISBN 9781119361305 (cloth)

Subjects: LCSH: Communication in management. | English language–Rhetoric. |

Leadership.

Classification: LCC HF5718 (ebook) | LCC HF5718 .M369 2017 (print) |

DDC 658.4/52–dc23

LC record available at https://lccn.loc.gov/2017000482

ACKNOWLEDGMENTS

We would like to thank our wives, Ivette, Latha, and Marie-Genet, and our families for their support, patience, and enthusiasm for this project.

Our sincere gratitude goes to our dedicated team who played an instrumental role in guiding this book to publication:

■ Christina Schmitz, who helped us organize our thoughts and sharpen our focus

■ David Westley Covey, whose astute suggestions helped the manuscript flow

■ Carmela O'Flaherty for her support and excellent contributions to the Toolkit

■ Maggie Kennedy and Jacquelyn Hayward, whose expertise in manuscript submissions proved invaluable

■ The team at Cape Cod Compositors for their proficient copyediting skills

■ The team at Wiley for their ongoing support and for patiently guiding this book to publication

■ David M. R. Covey, Ken Price, and our colleagues at ThomasLeland for their ongoing support

We also would like to thank our clients worldwide and the many international professionals we have met along the way who have told us their stories and placed their trust and confidence in us.

Finally, we dedicate this book to the international professionals who are on a journey to find their authentic voice across cultural and linguistic backgrounds. We wish you the success you truly deserve.

AT THE AIRPORT LOUNGE

Liz stood impatiently in front of the large screens outlining the departures and arrivals for the afternoon's travels. Her eyes fixed on departing flights, as the airline had yet to post her gate. She anxiously waited, her bag hanging heavily on her right shoulder, and her suitcase on the floor in front of her. The crowd around her got larger, she could hear a young child behind her crying to her mother for another piece of candy, but her gaze stayed fixed on the bright blue departure screen. After what felt like hours of waiting, the dreaded word “DELAYED” appeared next to her flight in big, bold, red letters.



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